The Knot Heel in Black

Once a purchase is made, we will ship out your order within 5 business days. We offer free shipping in the continental US.

One your order is shipped you receive an email with tracking information.

We are not responsible for lost, stolen or items damaged during shipping.

Duty is not included in price and is the responsibility of the buyer.

We want you to be happy with your purchase. If you would like to start a return please note you may do so within 7 days of the item being received if you meet our return criteria.

First, send an email to hello@shop-jamiehaller.com and write the word “return” in the header. We cannot accept returns without being contacted first.

Please note we cannot accept returns for worn items. Returned items must be unworn, undamaged, unused with all original tags and in the original box. Shoes may not show signs of wear on the soles or have protective film damaged or removed.

Items shipping internationally are final sale and can not be returned or exchanged. 

There will be a $15 restocking fee as well as a $15 return shipping fee to be deducted from your refund.

The same process and guidelines regarding returns apply to exchanges as well. Please send an email with the word “Exchange” in the subject.

Once your item is received, assuming it is in original new condition without damages, we will take 3 days to process your exchange. We will send you a shipping confirmation once your item has been sent.

There is no restocking fees for exchanges, unless the exchange is returned.

For any additional questions, please contact hello@shop-jamiehaller.com

Our leather slippers and loafers are made from Italian skins. Their beauty rests in the leather’s finish and handfeel. To ensure their preservation, please wear your shoes carefully. Treat them thoughtfully. Avoid water, dirt, mud or sand. They will develop a patina over time. The leather will form to your foot and change appearance. This is part of the beauty of a more naked skin, much like an unlaquered brass or raw denim, they will become your own creation over time. Markings, discoloration from wear and from being worn will create a one of a kind appearance that will tell the story of your time.

Please also realize that my shoes are handmade. This is a beautiful process that supports a family and community of Italian makers that have been making shoes their whole lives and their families lives before them. They are a lineage. They use their hands. They cut by hand, they apply the soles by hand. They sew by hand. Humans can make human errors. Because my shoes are not made by automated machines and presses, but by humans, they will have minor inconsistencies from shoe to shoe. If you have an issue with a pair please reach out. I personally check each shoe before it is sent to you. What makes them not 100% perfect is what makes them beautiful. This handmade construction is a dying art. It creates a fit and a feel that is different. They are different.

We do not offer repairs. Please consult with a qualified cobbler if your shoes need repairs over time. This is a relationship you should have in your toolbox. A good cobbler is your friend.

The sole is a sueded leather. It is a sole meant to be worn outside and inside. There is no issue wearing your shoes outside and even in mild weather. The soles are not heavy duty. I would suggest not wearing your shoes in heavy rain or snow. They are not that kind. Please note that in time they can become slippery on wet flat surfaces as would any leather sole. I suggest buying anti slip stick on sole stickers. You can buy them on amazon.