Shipping policy

SHIPPING METHOD / TRANSIT TIMES

Once a purchase is made, we will ship out your order within 5 business days unless otherwise stated. We offer free one-way shipping in the continental US using UPS ground service. Sometimes we can expedite shipping for a client upon special request. We will bill separately for any expedited shipping service.

 

We reserve the right to re-quote shipping costs if we discover there are substantial shipping fees we did not anticipate. You will be emailed before your order is shipped and can approve any additional fees before your order goes out.

 

We ship to the international locations offered on our website. We do not allow returns or exchanges for international shipments. All shipping is handled by a third-party vendor as are customs, duty and tax charges. Jamie Haller INC is not responsible for any additional duties , taxes, or shipping related expenses for international shipments. Please see the third parties terms and conditions in the check-out process for specifics.

 

We are not responsible for replacement of your purchased items if your shipment is lost or stolen or damaged in transit. We encourage you to sign up for our insurance. If you fail to pay for the insurance, we cannot help you if your item is lost or stolen. Outside of assistance with tracking your item, we do not guarantee shipments made by mail or delivery service. If UPS shows a package as delivered and you do not have it, we do not offer replacement.