SHIPPING METHOD / TRANSIT TIMES

Once a purchase is made, we will ship out your order within 5 business days unless otherwise stated. We offer free one-way shipping in the continental US using UPS ground service. Sometimes we can expedite shipping for a client upon special request. We will bill separately for any expedited shipping service.

 

We reserve the right to re-quote shipping costs if we discover there are substantial shipping fees we did not anticipate. You will be emailed before your order is shipped and can approve any additional fees before your order goes out.

 

We ship to the international locations offered on our website. We do not allow returns or exchanges for international shipments. All shipping is handled by a third-party vendor as are customs, duty and tax charges. Jamie Haller INC is not responsible for any additional duties , taxes, or shipping related expenses for international shipments. Please see the third parties terms and conditions in the check-out process for specifics.

 

We are not responsible for replacement of your purchased items if your shipment is lost or stolen or damaged in transit. We encourage you to sign up for our insurance. If you fail to pay for the insurance, we cannot help you if your item is lost or stolen. Outside of assistance with tracking your item, we do not guarantee shipments made by mail or delivery service. If UPS shows a package as delivered and you do not have it, we do not offer replacement.

 

HOW TO RETURN OR EXCHANGE YOUR ORDER

We want you to be happy with your purchase. If you would like to start a return please note you may do so within 7 days of the item being received if you meet our return criteria.

 

To initiate your return, please visit our returns portal to submit your request. Once your return has been approved, you will receive a label and packing slip to include in your package when you ship your item back to us. 

 

For exchanges, please visit our returns portal. From there, you will be able to make your exchange selections. If you have any questions about an item, or an item you wanted is out of stock, please feel free to contact us at hello@shop-jamiehaller.com and we would be happy to assist. 

 

Carefully repack your order with their original packaging if possible and mail back to us within 7 days of label receipt. Please use the prepaid label we provide to ship your items back and include the packing slip in the box. There will be a $15 restocking fee as to be deducted from your refund. Restocking fees are waived for an exchange or if you keep at least one item from your original order.

 

Please note we cannot accept returns for worn items. Returned items must be unworn, undamaged, unused with all original tags and in the original box. Shoes may not show signs of wear on the soles or have protective film damaged or removed. Shoes are not returnable once their plastic sole protection has been removed. We cannot accept a return if there is damage to the shoe or shoe box. 

 

When trying on our shoes, please be sure to wear them on a clean surface to prevent any damage or wear to the soles. If the shoes are returned and there are marks, a full refund may not be possible.

 

Upon receipt of returned goods, we reserve the right to deny a return, refund, or exchange if we feel the items do not meet our return eligibility mentioned above.

 

Items purchased on sale are not able to be returned. Items ordered as Presale or Preorder cannot be returned for a refund as the presale item is made for you, however we will work with you to find a better size if needed or alternative product if you are not happy. We will permit an exchange, unless otherwise specified on the product page.  If no item can be identified, a website credit can be issued.

 

Items shipping internationally are final sale and cannot be returned or exchanged. We might offer an exchange, however the customer is liable for shipping, duties, and taxes for shipping the item back to us as well as shipping the new order to them. 

 

Items purchased from a retailer are not able to be returned to us and a return must be initiated through that retailer.